Service Terms & Policies

Thank you for visiting the website of BOOSTER. The controller of personal information processing on this website is Booster Robotics Technology Co., Ltd (hereinafter referred to as “BOOSTER” or “we”).

We highly respect and protect users’ privacy. This policy will elaborate on the rules for the collection, use, storage and protection of personal information in the operation of the website, as well as the rights you are legally entitled to and the ways to exercise them. We recommend that you read this policy carefully before browsing and make independent choices.

If you disagree with any content of this policy, we will not process your personal information; your continued browsing or active provision of personal information shall be deemed as your full reading, understanding and agreement to all the terms of this policy, and we will process and protect your personal information in strict accordance with the policy.

For detailed information, you may refer to the corresponding chapters through the following index:

1. Scope of Application of this Policy
2. Personal Information We Collect and Collection Methods
3. Purposes and Legal Bases for Personal Information Processing
4. Rules for the Use of Cookies
5. Norms for the Sharing of Personal Information
6. Explanation of Cross-border Transfer of Personal Information
7. How We Protect Your Personal Information
8. How You Exercise Rights Relating to Personal Information
9. Special Protection of Children’s Personal Information
10. Update Mechanism of this Policy
11. How to Contact Us

1. Scope of Application of this Policy

This policy applies to all usage scenarios of the BOOSTER website (including the official website https://www.booster.tech and its subordinate information introduction subpages, hereinafter referred to as “this website”). We have no control over third-party platforms linked to from this website, and this policy shall not apply to such third-party websites and applications.

If a subdomain of this website or a related product has an independent privacy policy that conflicts with this policy, the independent policy shall prevail; no clause of this policy shall contradict the applicable laws related to data protection.

2. Personal Information We Collect and Collection Methods

Pursuant to laws and regulations, to reply to your inquiries in a timely manner, we may directly collect your personal information (including sensitive personal information under statutory circumstances), which requires your explicit consent. The collection scope includes name, email address, phone number, specific content of inquiries, etc.

We also collect non-personal information that cannot identify a specific individual, which is used to optimize services and analyze users’ website attention preferences; such aggregated data is defined as non-personal information. If it is used in combination with personal information, the entire combination period shall be treated as personal information processing.

3. Purposes and Legal Bases for Personal Information Processing

Upon obtaining your legal consent, we will process your personal information in strict accordance with the law in the following circumstances:

1. Precision marketing and information push: Process the information you voluntarily submit to send the materials you request and relevant information about our products and services; if you have ever requested materials or purchased products/services, we may push information adapted to your needs, and you may contact us to unsubscribe.
2. Replying to inquiries and optimizing browsing experience: Answer inquiries, respond to needs and send materials through your personal information; with your consent, analyze browsing data to optimize website functions and layout and improve browsing convenience.
3. Fulfilling statutory responsibilities and obligations: Provide personal information accessible to relevant subjects to them in accordance with valid legal documents and statutory procedures; in case of emergency to personal safety, relevant information may be provided to protect legitimate rights and interests.
4. Performing contracts and other permitted uses: Process personal information in compliance with the law for the performance of contractual agreements with you and other reasonable purposes permitted by you within the scope allowed by law.

4. Rules for the Use of Cookies

To enhance your user experience, we may place small data files known as Cookies on your terminal devices. Cookies only assign a unique identification ID to the device and do not contain any information that can identify personal identity.

Cookies can record your operational behaviors and usage preferences, eliminating the need for repeated settings during your subsequent visits. Some services of this website rely on Cookies to function. Cookies are divided into persistent Cookies (which can be actively deleted and stored until a preset expiration date) and session Cookies (which automatically expire after the browser is closed). We use functional Cookies to ensure the basic operation of the website (such as language settings and access security), and may also use non-functional Cookies to optimize products and services, count access data, and implement social media linking and other functions.

Your use of this website shall be deemed as your agreement to the Cookie usage methods stipulated in this policy. Mainstream browsers enable Cookie functions by default, and you may adjust the settings by yourself to disable all or part of the Cookies.

5. Norms for the Sharing of Personal Information

BOOSTER attaches great importance to and strictly protects your personal privacy, and will not sell your personal information to any third party. We will only share your personal information with third parties upon obtaining your explicit consent, in the following specific circumstances:

1. Information sharing with third-party service providers: Some services require collaboration with or entrusted processing by third parties. With your consent, we will only share the minimum necessary information to fulfill the services, require third parties to process the information in accordance with this policy and perform protection obligations, and sign agreements prohibiting them from using the information for other purposes.
2. Sharing of non-personal information: Share aggregated, non-identifiable personal information or anonymized information (such as website visit volume and section browsing popularity) with relevant parties for business operation and cooperation.
3. Information sharing under statutory circumstances: Share information to safeguard our legitimate rights and interests within the scope permitted by law; share your personal information in accordance with laws and regulations, statutory procedures or the requirements of administrative and judicial organs.

6. Explanation of Cross-border Transfer of Personal Information

We process and back up personal information through a global operation system. At present, we have deployed servers in China, Singapore and other regions, and your information may be legally transmitted to and stored/processed in the above regions. Unless otherwise permitted by law, all personal information collected and generated in China shall be stored on domestic servers.

Cross-border transfer of information may occur due to business collaboration (privacy protection standards and risks vary by region). We will strictly comply with relevant laws and regulations and take comprehensive security measures to ensure compliance with the data protection requirements of the receiving region.

7. How We Protect Your Personal Information

To ensure the security of your personal information and prevent leakage, tampering and loss, we have established a protection system from multiple aspects, with the specific measures as follows:

1. Storage Period of Information

We will only store your personal information for the period necessary to achieve the service purposes, or in accordance with the requirements of laws, regulations and supervision. Upon the expiration of the period, the information will be completely deleted or processed through anonymization and de-identification to ensure that no specific individual can be identified.

2. Technical Safeguard Measures

We conduct classified and hierarchical management of personal information based on its type and sensitivity, and adopt technical measures such as access authority control, de-identification, irreversible encryption and isolated storage to ensure information security.

3. Organizational Safeguard Measures

We have set up a joint working group on data compliance and formulated sound information processing systems and processes; conduct personal information protection impact assessments in accordance with the law and provide regular employee training; strictly limit the scope of information access, set up multi-level access approval, and impose severe penalties on employees who violate the rules.

4. Emergency Response to Security Incidents

In the event of a personal information security incident, we will immediately activate the emergency response plan to prevent the expansion of damage and report the disposal progress as required; where required by laws and regulations, we will notify you via email, SMS and other means, and issue a website announcement to warn if individual notification is not feasible.

8. How You Exercise Rights Relating to Personal Information

Subject to the data protection laws and regulations, you are legally entitled to the following rights (except for statutory exceptions):

• Right to inquiry and access: You have the right to inquire about and access all your personal information stored by us;
• Right to correct information: You have the right to request an update or correction if you find any errors or omissions in the information;
• Right to delete information: You have the right to request the deletion of personal information, and we will conduct a compliance assessment and process it in accordance with the provisions;
• Right to withdraw consent: You may withdraw your consent to the collection, use and disclosure of personal information through a formal method;
• Right to restrict processing: You may request the restriction of personal information processing, such as when verifying the accuracy of information or checking the basis for processing;
• Right to data portability: You have the right to request the transfer of personal information to a legal subject designated by you;
• Right to complain and report: If you believe that the information processing is in violation of the law, you may file a complaint or report with us or the local regulatory authority;
• Other statutory rights: You are entitled to other relevant legal rights stipulated by laws and regulations. You may exercise the above rights through “11. How to Contact Us” in this policy. Reasonable requests shall be free of charge in principle; for repeated and excessively unreasonable requests, a cost fee may be charged as appropriate.

We have the right to reject unreasonable requests that are meaningless, damage the rights and interests of third parties, or are not feasible to implement. To ensure information security, we may require you to provide supporting materials to verify your identity.

9. Special Protection of Children’s Personal Information

We will not intentionally collect personal information of children under the age of 14 for any purpose. If we find that children’s information has been collected without the guardian’s consent, or if the guardian requests the withdrawal of consent, you may contact us, and we will delete the relevant information in a timely manner after verification.

Where children browse this website with the guardian’s consent, we will only process children’s personal information in accordance with the law under the circumstances permitted by law, explicitly agreed by the guardian or necessary for the protection of children, and strictly control the scope and method of collection.

10. Update Mechanism of this Policy

We reserve the right to revise this policy from time to time in accordance with business development and updates to laws and regulations. After the update, the latest update date will be marked for your easy reference. If the revision of the policy results in a substantial reduction of your legitimate rights (major changes), we will notify you through website pop-ups, homepage announcements, private messages and other means to ensure that you are informed of the changes.

11. How to Contact Us

If you have any questions about this privacy policy, or any complaints or suggestions regarding the processing of your personal information, you may contact us via the following email address:

software_support@booster.tech

We will give a formal reply within 15 working days upon receiving your inquiry, complaint or suggestion; if you have an objection to the reply, you may file a complaint or report with the regulatory authority in accordance with the law, or initiate a lawsuit to the people’s court with jurisdiction at the place where our company is located.

About the warranty period

1. After you buy the machine and other related products, the warranty period from the date of your receipt of the goods.
2. If the product is beyond the warranty period, you may purchase additional services to receive support.
3. Unauthorized modifications, disassembly, or tampering will void the warranty.

Maintenance condition

Based on specific conditions, we will repair or replace parts of the product. However, the following cases are not covered under the free warranty:

1. Beyond the warranty period.
2. Damage caused by improper use of the user (such as falling, crushing, liquid spills, violent use, etc.).
3. Use of non-original parts resulting in product failure.
4. Man-made damage not related to product quality.
5. Unauthorized modifications or disassembly.
6. Improper installation, use, or operation against the manual guidelines.
7. Self-repair or part replacement without official guidance.
8. Circuit modification, improper use of battery packs, chargers not following the official guidelines.
9. Operation in harsh environments (e.g., strong interference, rain, dust, wetlands, complex terrains).
10. Damage from operation on uneven terrains.
11. Damage from operation on slippery surfaces (ice, glass).
12. Damage caused by falls in in complex environments.
13. Damage caused by collisions or accidents in complex environments.
14. Damage due to interference with other wireless devices (e.g., WiFi interference, electromagnetic interference).
15. Damage from overloading the robot beyond its weight capacity.
16. Excessive force or misuse beyond the robot’s resistance limits.
17. Power supply by non-original battery packs.
18. When used in conjunction with the third party products compatibility and reliability problems cause damage.
19. Forced operation when components are aged or damaged.
20. Damage due to low battery or use of faulty battery packs.
21. Failure to ship the item for repair within the agreed timeframe after confirming warranty service.
22. Surface damage caused by collisions or falls, evident scratches, or marks.
23. Infiltration of dust, sand, water, or metal particles into the robot’s interior.
24. Use in humid environments causing visible water stains or corrosion on components.
25. Development mode misuse, such as programming the robot with your own code leading to collisions or falls, resulting in damage. Including: for example, in high-level development, using the users’s own vision system to control the movement of the robot, resulting in damage caused by the robot hitting sharp objects or falling from a height; in low-level development, controlling motor to hit the joint limit or producing high-speed vibration in the motors, resulting in damage.

Other conditions

1. When sending products to us for warranty, you must first bear the shipping costs.
2. After receiving the product, will be to test the product to determine the problem and responsibility. If the product is found to have a quality defect, we will cover the inspection, material, labor, and shipping costs.
3. If the product is not eligible for free repair, you may choose paid repair or have the original machine returned at your expense.
4. For out-of-warranty repairs, costs will be charged for inspection, parts, labor, and shipping, based on the issue.
5. Repairing the product may result in data loss, so please back up your data in advance.
6. Do not send back severely damaged battery packs. If returned, these battery packs will be scrapped without refund.
7. Our company will, without violating any applicable laws and regulations or involving any personal privacy information, collect only data related to the operation of the robots for the purposes of fault detection and relevant statistical analysis.

Booster Robotics will have the final right to explain the warranty terms.